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Order Processing , Shipping & Pick Up

Processing Your Order

All in stock items are processed within 24 to 72 hours after an order is received (this does not include weekends or holidays) Please note -  shipping time is not the same as processing time.  If shipping states 2 days for shipping, this does not necessarily include the processing time of 24 to 72 hours.

If an item is a special order product, it can take an additional 7 to 14 business days for processing (this does not include the shipping time) depending on the stock from the manufacturer.  If you need an item by a specific date, please contact us, we can verify delivery date of that item before your order is placed.

Occasionally we, like many businesses, we do run out of stock from time to time. If the arrival of our stock will be more than the 3 day (72 hr) processing time for your order, we will notify you via the e-mail address or phone number you entered on the order information.  At that time, you can either opt to wait for the stock to arrive and we will ship the order once the stock arrives or we can cancel and refund the order for you.

Please always double check your shipping information before submitting your order. Should you notice an error, please call us immediately, if the order has not shipped out, we will be happy to update the information for you. Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

BEFORE PLACING YOU ORDER – Please, always double check your shipping information is accurate and spelled correctly before submitting your order. Should you notice an error after your order has been placed, please call us immediately.  If the order has not shipped out, we can update and correct the shipping information but if an order has been shipped, we can no longer change or update the shipping information to the carrier.

*Packages that have been returned to us due to incorrect or missing address information, provided by the purchaser, will be subject to additional shipping charges to re-ship the order out again and additionally be charged for the return shipping cost issued by Canada Post.  If you wish to cancel a returned item, please note that any original outgoing shipping charges are not refundable and any additional return shipping cost issued by Canada Post will be deducted from any monies owning on your refund.  Any items that have been returned that were shipped under a "promotional rate" or "free shipping" status, the cost of that original shipment and the return costs issued by Canada Post will be deducted from any monies owing on your refund. If you have questions on this policy, please contact us before ordering.

Shipping

Occasionally we will offer shipping promotions or reduced rate shipping on our website.  Please note, we reserve the right to limit the quantities for free shipments and/or restrict the shipping areas/provinces. Not all provinces, regions or cities, qualify for promotions or promotional rates. Please call for rates if your area is restricted, we can help you out.

Depending on the item(s) you purchase and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

We ship using Canada Post as they ship all over Canada and they deliver to PO Boxes and RR addresses.  On all promotional shipping offers, Expert Island reserves the right to determine the shipping method.  *Some sale-priced and clearance items may not be eligible for free shipping.  Heavy and bulky items (over 45 Kg) such as subwoofers, may not be eligible for free shipping. Items are not eligible for this promotion if the shipping cost exceeds 10% of the price of the product being purchased. If we find out it does, we will contact you. The free shipping we provide is for standard ground shipments.

Estimated Shipping Times

Almost all orders ship from our showroom location in Oakville, Ontario (exceptions would be very large or bulk quantity orders which may ship directly from the manufacturer's warehouse). Shipping times will vary across Canada and below is an approximate delivery time for each province/territory/region.  These times are just to be used as an approximation and can vary depending where in the province you are located.

Approximate Shipping Days from Oakville, Ontario
BC - 5 to 7 Business Days
AB - 4 to 5 Business Days
SK - 3 to 4 Business Days
MB - 3 to 4 Business Days
ON - 1 to 3 Business Days
QC - 1 to 3 Business Days
NB - 3 to 4 Business Days
NS - 3 to 4 Business Days
PEI - 3 to 4 Business Days
NL -7 to 10 Business Days

Shipping costs for orders placed on this site are based on the weight of the total order. An order containing multiple items typically receives a volume-shipping discount and therefore your total shipping and handling cost may be lower than the sum of individual ship charges appearing in your cart. You will be provided with the total shipping cost for your order during Checkout.

In Person Pick Up

If you are purchasing a large quantity of items or large sized items (such as speakers and subwoofers), we can offer to meet you at designated public location in the Oakville area in order for you to pick up your order.  Please call us before you place your order so that arrangements can be made - most times we can accommodate same day pick ups.  905-825-0999